Rasayel - Notice history

We are aware of an issue that affects sending messages on the app.
You might see "something went wrong" when sending your messages.

We're rolling out a fix right now, it should be resolved soon.

We're receiving some reports of issues sending messages with 360dialog.

This issue seems to be sporadic, with some messages failing, but the majority working. We're monitoring the situation and will work with 360dialog to ensure this is resolved.

The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type"

We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side.

We are seeing multiple reports of messages without any content being received on 360 Dialog channels.

This is unfortunately an issue on 360 Dialog's side, we are receiving messages without any content, we have escalated this issue to them and are awaiting a response.

This manifests itself in Rasayel as an empty message, as in the below picture.

We will update this incident as we learn more.

We're receiving some reports of issues sending messages with 360 Dialog.

This issue seems to be sporadic, with some messages failing, but the majority working. We're monitoring the situation and will work with 360 Dialog to ensure this is resolved.

We are aware of an issue that is impacting our WhatsApp API and 360dialog Hub. 360 engineering team is currently investigating it and we'll update again as soon as possible.