Notice history

Resolved
June 28, 2024 at 8:06 AM
Resolved
June 28, 2024 at 8:06 AM
360Dialog stated that the issue is now resolved and things are back to normal.
Monitoring
June 27, 2024 at 1:34 PM
Monitoring
June 27, 2024 at 1:34 PM
360Dialog reported that things should be back to normal now and they're keeping an eye on it.

We'll also keep an eye and monitor how things goes and give you updates once we receive any from them.

Refer to 360Dialog's status page and subscribe for updates.
Investigating
June 27, 2024 at 12:54 PM
Investigating
June 27, 2024 at 12:54 PM
360Dialog has reported an issue affecting Webhook events for On Premise numbers which can cause messages not being received.

We're keeping an eye on the situation and we'll provide updates here as soon as we hear from 360Dialog.

Refer to 360Dialog's status page and subscribe for updates.

Resolved
June 27, 2024 at 8:23 AM
Resolved
June 27, 2024 at 8:23 AM
Meta have marked the issue as resolved, templates should now function as normal.
Update
June 26, 2024 at 4:05 PM
Update
June 26, 2024 at 4:05 PM
Meta has identified the issue which is causing disruptions to messaging templates on WhatsApp Business Management APIs and are currently deploying a fix, we're still keeping an eye here and will post updates as soon as we hear back from Meta.

Refer to Meta's Status Page and subscribe for updates.
Monitoring
June 26, 2024 at 12:35 PM
Monitoring
June 26, 2024 at 12:35 PM
Meta has reported an issue which is causing disruptions to messaging templates on WhatsApp Business Management APIs, we're keeping an eye on the situation and waiting for updates from Meta.

Refer to Meta's Status Page and subscribe for updates.

No notices reported this month

Resolved
April 26, 2024 at 7:43 PM
Resolved
April 26, 2024 at 7:43 PM
Incident resolved. All conversations have been processed. No data was lost during this incident, and the inbox is now stable.
Update
April 26, 2024 at 6:42 PM
Update
April 26, 2024 at 6:42 PM
Systems look stable. We are currently processing all conversations that were impacted by the incident and are continuing to monitor the results.

To be clear - No messages or conversations have been lost.
Monitoring
April 26, 2024 at 6:13 PM
Monitoring
April 26, 2024 at 6:13 PM
We have issued a fix and are monitoring the results. Improvements should be felt in the app on response times, loading issues. We will update once we are confident the issue is resolved.
Identified
April 26, 2024 at 4:53 PM
Identified
April 26, 2024 at 4:53 PM
We are currently working on resolving this issue. No messages or conversations are lost.

This affects only the following areas:
- Conversation lists and counts
- Conversation statuses
- Filtering
- Search

We're making progress, and we'll update you as soon as everything is back to normal. Any issues that you see now will be resolved once that's done. Thank you for your patience.

Completed
April 06, 2024 at 10:30 PM
Completed
April 06, 2024 at 10:30 PM
Maintenance has completed successfully
In progress
April 06, 2024 at 9:00 PM
In progress
April 06, 2024 at 9:00 PM
Maintenance is now in progress
Planned
April 06, 2024 at 9:00 PM
Planned
April 06, 2024 at 9:00 PM
What’s the impact?
During this window, Rasayel services will undergo critical database maintenance. Incoming messages will be delayed until the upgrade is completed. No messages are expected to be lost. This maintenance will impact our Public API, mobile and web applications. You may notice degraded performance across our services.
Why are we doing this?
We occasionally need to perform upgrades on our database to ensure our systems run smoothly. These upgrades will help us avail of new technology that will help to improve database stability, speed and security.

Rasayel - Notice history