We have identified an issue with realtime notifications

Resolved
Degraded performance
Started 8 months ago Lasted about 1 hour

Affected

Website
Web App
Mobile App
WhatsApp (360dialog)
Facebook Messenger
WhatsApp (Cloud API)
Updates
  • Resolved
    Resolved

    This incident has been resolved.

    if you are still experiencing issues make sure to refresh the page.

  • Investigating
    Investigating

    We have identified an issue with the third-party service we use to deliver real-time notifications.

    We are seeing sporadic instances of real-time notifications not being delivered to users.

    The impact of this is that messages might not appear in the inbox in real-time, and other real-time effects within the Rasayel Inbox, such as typing indicators, may not fire.

    We are continuing to monitor.