Rasayel - Notice history

All systems operational

Website - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.97%

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Jun 2023
Jul 2023
Aug 2023

Web App - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.97%

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Jun 2023
Jul 2023
Aug 2023

Mobile App - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.97%

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Jun 2023
Jul 2023
Aug 2023

WhatsApp (360dialog) - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 99.96%Aug · 99.97%

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Jun 2023
Jul 2023
Aug 2023

Facebook Messenger - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.97%

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Jun 2023
Jul 2023
Aug 2023

WhatsApp (Cloud API) - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.97%

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Jun 2023
Jul 2023
Aug 2023

Notice history

Aug 2023

We have identified an issue with realtime notifications
  • Resolved
    Resolved

    This incident has been resolved.

    if you are still experiencing issues make sure to refresh the page.

  • Investigating
    Investigating

    We have identified an issue with the third-party service we use to deliver real-time notifications.

    We are seeing sporadic instances of real-time notifications not being delivered to users.

    The impact of this is that messages might not appear in the inbox in real-time, and other real-time effects within the Rasayel Inbox, such as typing indicators, may not fire.

    We are continuing to monitor.

Some disruptions with messaging (Cloud API)
  • Resolved
    Resolved

    August 22, 2023 at 9:58 AM
    The service is up and running with no known issues.

  • Investigating
    Investigating

    August 22, 2023 at 9:39 AM
    Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API.

    They are currently experiencing major disruption impacting message delivery on WhatsApp Cloud API. This issue started at 2023-08-21 23:24:41 PDT. Their engineering teams are investigating the issue. They will provide another update within 1 hour or sooner if additional information is available.

Jul 2023

Disruptions to messaging on WhatsApp
  • Resolved
    Resolved

    Meta has deployed a fix and this issue has been resolved.

    We can confirm that we are not experiencing issues anymore.

  • Investigating
    Investigating

    We've received reports of users not being able to send or receive messages on WhatsApp. This is an issue affecting all WhatsApp communications.

    The issue has been noted by Meta and they are actively working on it. For more information, please visit Meta's status page: https://metastatus.com/whatsapp-business-api

    We will continue to monitor the issue and take any actions necessary to mitigate the issue. Thank you for your understanding.

Some WhatsApp messages are not received by businesses
  • Resolved
    Resolved

    This incident has been resolved on July 15th.

  • Monitoring
    Monitoring

    We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message.

    The issue has been identified and fixed in a newer release by Meta.

    This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.

Some disruptions to downloading media on WhatsApp
  • Resolved
    Resolved

    Meta has announced that they fixed the issue on their end and downloading media should resume as normal.

  • Monitoring
    Monitoring

    Meta has identified an issue with downloading some media for WhatsApp channels using on-premise solutions. You may read more on Meta's status page https://metastatus.com/whatsapp-business-api

    We are closely monitoring the situation to see if there's any precautions we should take, and will keep you updated.

Delay receiving incoming messages
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay.

    Please refresh your page or reload your app if you are still experiencing slowness in receiving messages.

  • Investigating
    Investigating

    We are experiencing a delay processing incoming messages on multiple channels. We have identified the issue on our end, and are working on a fix.

    You may notice some contact messages are slow to show up in Rasayel. All messages will be processed, no messages will be lost.

360 Dialog Outage
  • Resolved
    Resolved

    360 Dialog are reporting systems operational.

    If you are still experiencing issues let us know.

  • Identified
    Identified

    We have been made aware of 360 Dialog Cloud hosted numbers.

    You may experience issues sending messages if your number is cloud hosted.

    You can check 360 Dialog's status here: https://status.360dialog.com/

    We will bring an update once we know more.

Jun 2023

No notices reported this month

Jun 2023 to Aug 2023

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