Some text messages are incorrectly reported as an "Unsupported message type" on 360dialog WhatsApp channels

Resolved
Operational
Started about 1 year ago Lasted about 2 months

Affected

WhatsApp (360dialog)
Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type"

    We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side.