Rasayel - Notice history

All systems operational

Website - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Web App - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Mobile App - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

WhatsApp (360dialog) - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 99.96%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Facebook Messenger - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

WhatsApp (Cloud API) - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

We are seeing reports of issues sending messages via 360 Dialog
  • Resolved
    Resolved

    360 Dialog appear to have resolved the issue.

    Please reach out if you're noticing any further issues

  • Monitoring
    Monitoring

    360 Dialog are reporting systems back to normal, we are monitoring the system to verify this is indeed the case.

  • Investigating
    Investigating

    We are seeing higher than normal exception rates and timeouts when sending messages via WhatsApp provider 360 Dialog.

    During this incident you might find it difficult or impossible to send messages.

    We are reaching out to 360 Dialog to work with them to resolve this as quickly as possible.

    We will update this status as soon as we know more.

Jan 2023

360 Dialog outage
  • Resolved
    Resolved

    360 Dialog have resolved the issue and are back to normal operational status.

  • Investigating
    Investigating

    We have been made aware of an issue on 360 Dialog's infrastructure.

    During this outage messages to channels connected with 360 Dialog may fail, both inbound and outbound.

    We will update this as soon as we have more information.

    You can check 360 Dialog's status page here: https://status.360dialog.com/

Dec 2022

Scheduled Maintenance
  • Completed
    December 31, 2022 at 4:00 AM
    Completed
    December 31, 2022 at 4:00 AM

    Maintenance has now been completed

  • Planned
    December 31, 2022 at 2:30 AM
    Planned
    December 31, 2022 at 2:30 AM

    We will be performing necessary database maintenance between 02:30AM UTC and 04:30AM UTC.

    During this period, the Rasayel application will not be accessible. No data will be lost and any messages sent during this window will be persisted once the maintenance is finished.

    We apologize for any inconvenience caused.

Dec 2022 to Feb 2023

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