Duration: 2 hours and 18 minutes

Affected Components: Web App, Mobile App

Oct 20, 08:39:34 GMT+0
Monitoring - AWS (Amazon Web Services) is currently experiencing an outage that's affecting many online tools and services, including Rasayel. The AWS team is posting regular updates here: <https://health.aws.amazon.com/health/status> We are monitoring the situation closely, and we will update you as we learn more..

Oct 20, 09:59:00 GMT+0
Monitoring - Amazon AWS systems are now in recovery. Rasayel systems are returning to normal as well, and our team is monitoring the results. We will share another update once the issue is fully resolved. .

Oct 20, 10:57:54 GMT+0
Resolved - This incident has been fully resolved. If you're still facing issues, please contact our support team at support@rasayel.io, or chat with us on WhatsApp. .

Duration: 1 day, 13 hours and 10 minutes

Affected Components: WhatsApp (Cloud API)

Mar 11, 18:53:27 GMT+0
Investigating - Meta has acknowledged an issue on their side, experiencing some disruption that impacts the receipt of incoming messages on WhatsApp Cloud API. They are experiencing some disruption impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. META's engineering teams are investigating the issue. They will provide another update within 4 hours or sooner if additional information is available..

Mar 13, 08:03:10 GMT+0
Resolved - This incident has been resolved by META.

Duration: 7 hours and 19 minutes

Affected Components: Web App, Website, Facebook Messenger, WhatsApp (Cloud API), Mobile App, WhatsApp (360dialog)

Feb 5, 08:32:15 GMT+0
Investigating - The cause of the issue has been identified as a META issue and we’re awaiting their response. Meta has acknowledged this issue on [their status page](https://metastatus.com/whatsapp-business-api).

Feb 5, 15:04:24 GMT+0
Resolved - META has reported that this issue has now been resolved..

Feb 5, 07:45:51 GMT+0
Investigating - 360dialog is currently experiencing a partial outage in its cloud API messaging service. This outage is specifically affecting the messaging service for incoming messages. For more information refer to their [status page](https://status.360dialog.com/cm6r59kif000nhwyo48km38ut)..

Duration: 38 minutes

Affected Components: WhatsApp (Cloud API), WhatsApp (360dialog)

Jan 22, 08:41:11 GMT+0
Resolved - This incident has been resolved..

Jan 22, 08:03:39 GMT+0
Monitoring - Meta have reported an issue that is causing disruptions to the signup. Account creation using the Facebook Signup widget might fail. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..

Duration: 15 minutes

Affected Components: Web App, Mobile App

Dec 20, 16:05:17 GMT+0
Investigating - We’re currently experiencing some slowness in the Rasayel app. Our team is investigating the issue and working on a resolution as quickly as possible. We’ll keep you updated as soon as we learn more. If you have any questions or concerns, please reach out to our support team..

Dec 20, 16:20:00 GMT+0
Resolved - This incident has been resolved. We're back to normal now..

Duration: 15 hours and 11 minutes

Affected Components: Website, WhatsApp (Cloud API), WhatsApp (360dialog)

Dec 11, 18:34:57 GMT+0
Investigating - We have been made aware of an issue at Meta that is affecting WhatsApp message delivery. This is a developing incident and we are monitoring the situation closely. As it stands Meta have not reported an issue but you can follow their status page here: <https://metastatus.com/whatsapp-business-api>.

Dec 11, 18:55:52 GMT+0
Investigating - Meta have reported they have engaged their engineering teams and are investigating the issue. The Meta status page is available here: <https://metastatus.com/whatsapp-business-api>.

Dec 11, 19:30:30 GMT+0
Monitoring - We are seeing improvements on sending an receiving messages. We are continuing to monitor Meta's status page <https://metastatus.com/whatsapp-business-api>.

Dec 11, 20:58:41 GMT+0
Monitoring - Inbound and outbound messaging appears to be working again from our testing. Meta are still reporting issues on their status page, we are continuing to monitor..

Dec 12, 09:45:39 GMT+0
Resolved - Meta have resolved their previous issues..

Duration: 20 hours

Affected Components: WhatsApp (Cloud API)

Oct 29, 08:11:54 GMT+0
Resolved - Meta has reported that the issue has been resolved and the Embedded Signup functionality is now fully restored..

Oct 28, 12:12:24 GMT+0
Identified - Meta has reported some disruptions with the Embedded Signup which currently prevents new number registrations. The issue has been identified and Meta team is currently working on resolving it. We're keeping a close eye on the situation and will provide updates as soon as we have more details. Refer to [Meta's status](https://metastatus.com/whatsapp-business-api) page and subscribe for updates..

Oct 28, 13:37:18 GMT+0
Monitoring - Meta has reported that they've resolved the issue and the Embedded Signup should be fully restored within a couple of hours. We're monitoring the situation and will provide updates as soon as we have more details. Refer to [Meta's status](https://metastatus.com/whatsapp-business-api) page and subscribe for updates..

Duration: 2 hours and 35 minutes

Affected Components: Web App

Oct 15, 14:54:00 GMT+0
Monitoring - Our email provider, SparkPost, is currently experiencing an outage. This issue may cause delays or problems with receiving important emails from us, including invites, signup confirmations, and other notifications. We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly..

Oct 15, 15:32:30 GMT+0
Monitoring - Our email provider, SparkPost, has implemented a fix and we are monitoring the results. We will continue to keep an eye on the situation for any further issues. We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly..

Oct 15, 17:29:18 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 23 hours and 1 minute

Affected Components: WhatsApp (360dialog)

Oct 9, 13:00:00 GMT+0
Identified - 360Dialog have reported that they've been experiencing an issue affecting templates submission, we're keeping a close eye on the situation and waiting for updates from 360Dialog. Refer to [360Dialog's status page](https://status.360dialog.com/) and subscribe for updates..

Oct 11, 12:00:34 GMT+0
Resolved - 360Dialog reported that the incident has been resolved..

Duration: 2 days and 36 minutes

Affected Components: WhatsApp (360dialog)

Sep 25, 13:07:30 GMT+0
Monitoring - 360dialog have reported issues on their side communicating with Meta. Affected components: * Creating / updating templates * Updating profile information * Changing hosting provider Feel free to follow their status page here: <https://status.360dialog.com/cm1hvl1q1001f8zfjnvbqdhbl>.

Sep 25, 15:50:48 GMT+0
Monitoring - 360dialog are reporting the majority of their functionality is back to normal. Templates should now be functioning as normal. We are continuing to monitor the situation..

Sep 27, 13:43:54 GMT+0
Resolved - 360dialog are reporting that everything is back to normal. We are continuing to monitor, and will update here if any further issues arise..

Duration: 1 hour and 49 minutes

Affected Components: WhatsApp (Cloud API)

Sep 20, 15:43:57 GMT+0
Investigating - Meta are experiencing an ongoing issue with the signup service. You may experience issues when attempting to register a number. You can follow [Meta’s status page here](https://metastatus.com/whatsapp-business-api). We will update again as soon as we have more information..

Sep 20, 17:33:26 GMT+0
Resolved - Meta's team has deployed a fix for the major impact of setting up phone numbers and WhatsApp business account creation on WhatsApp Embedded Signup. this issue is now mitigated as of 4:45PM GMT+1\. Thank you for your patience..

Duration: 3 hours and 25 minutes

Affected Components: WhatsApp (360dialog)

Sep 16, 12:30:29 GMT+0
Investigating - 360dialog have informed us of an ongoing issue that may impact your usage of the app. The features that may be affected are: * Updating templates * WhatsApp Flows * Updating the business profile from Rasayel * Rasayel Health Checks We are currently working with 360dialog to resolve these issues and will update you when we have more information. **At the moment, there is no impact on sending or receiving messages.** If you have issues in your number’s Health Center related to an unauthorized client, feel free to ignore this if the message sending is still working..

Sep 16, 15:55:29 GMT+0
Resolved - This incident has been resolved and health checks should be back to normal now..

Duration: 19 hours and 12 minutes

Affected Components: WhatsApp (360dialog)

Jun 27, 12:54:22 GMT+0
Investigating - 360Dialog has reported an issue affecting Webhook events for On Premise numbers which can cause messages not being received. We're keeping an eye on the situation and we'll provide updates here as soon as we hear from 360Dialog. Refer to [360Dialog's status page](https://status.360dialog.com/clxx8ycai389560j3oq8j8lxip0) and subscribe for updates..

Jun 27, 13:34:45 GMT+0
Monitoring - 360Dialog reported that things should be back to normal now and they're keeping an eye on it. We'll also keep an eye and monitor how things goes and give you updates once we receive any from them. Refer to [360Dialog's status page](https://status.360dialog.com/clxx8ycai389560j3oq8j8lxip0) and subscribe for updates..

Jun 28, 08:06:10 GMT+0
Resolved - 360Dialog stated that the issue is now resolved and things are back to normal..

Duration: 19 hours and 49 minutes

Affected Components: WhatsApp (Cloud API), WhatsApp (360dialog)

Jun 26, 12:35:00 GMT+0
Monitoring - Meta has reported an issue which is causing disruptions to messaging templates on WhatsApp Business Management APIs, we're keeping an eye on the situation and waiting for updates from Meta. Refer to [Meta's Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..

Jun 26, 16:05:40 GMT+0
Monitoring - Meta has identified the issue which is causing disruptions to messaging templates on WhatsApp Business Management APIs and are currently deploying a fix, we're still keeping an eye here and will post updates as soon as we hear back from Meta. Refer to [Meta's Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..

Jun 27, 08:23:41 GMT+0
Resolved - Meta have marked the issue as resolved, templates should now function as normal..

Duration: 2 hours and 49 minutes

Affected Components: Web App, Mobile App

Apr 26, 16:53:51 GMT+0
Identified - We are currently working on resolving this issue. No messages or conversations are lost. This affects only the following areas: \- Conversation lists and counts \- Conversation statuses \- Filtering \- Search We're making progress, and we'll update you as soon as everything is back to normal. Any issues that you see now will be resolved once that's done. Thank you for your patience..

Apr 26, 18:13:09 GMT+0
Monitoring - We have issued a fix and are monitoring the results. Improvements should be felt in the app on response times, loading issues. We will update once we are confident the issue is resolved..

Apr 26, 18:42:32 GMT+0
Monitoring - Systems look stable. We are currently processing all conversations that were impacted by the incident and are continuing to monitor the results. To be clear - No messages or conversations have been lost..

Apr 26, 19:43:19 GMT+0
Resolved - Incident resolved. All conversations have been processed. No data was lost during this incident, and the inbox is now stable..

Duration: 1 hour and 30 minutes

Affected Components: Web App, Facebook Messenger, WhatsApp (Cloud API), Mobile App, WhatsApp (360dialog)

Apr 6, 21:00:00 GMT+0
Identified - **What’s the impact?** During this window, Rasayel services will undergo critical database maintenance. Incoming messages will be delayed until the upgrade is completed. No messages are expected to be lost. This maintenance will impact our Public API, mobile and web applications. You may notice degraded performance across our services. **Why are we doing this?** We occasionally need to perform upgrades on our database to ensure our systems run smoothly. These upgrades will help us avail of new technology that will help to improve database stability, speed and security..

Apr 6, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 6, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day, 21 hours and 24 minutes

Affected Components: WhatsApp (Cloud API), Website, Web App, Facebook Messenger, Mobile App, WhatsApp (360dialog)

Aug 23, 08:17:04 GMT+0
Investigating - We have identified an issue with the third-party service we use to deliver real-time notifications. We are seeing sporadic instances of real-time notifications not being delivered to users. The impact of this is that messages might not appear in the inbox in real-time, and other real-time effects within the Rasayel Inbox, such as typing indicators, may not fire. We are continuing to monitor..

Aug 23, 09:02:28 GMT+0
Resolved - This incident has been resolved. if you are still experiencing issues make sure to refresh the page..

Duration: 13 minutes

Affected Components: WhatsApp (Cloud API), Web App, Website, Facebook Messenger, Mobile App, WhatsApp (360dialog)

Aug 22, 07:01:06 GMT+0
Resolved - August 22, 2023 at 9:58 AM The service is up and running with no known issues..

Aug 22, 06:48:16 GMT+0
Investigating - August 22, 2023 at 9:39 AM Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. They are currently experiencing major disruption impacting message delivery on WhatsApp Cloud API. This issue started at 2023-08-21 23:24:41 PDT. Their engineering teams are investigating the issue. They will provide another update within 1 hour or sooner if additional information is available..

Duration: 1 hour

Affected Components: WhatsApp (360dialog)

Jul 19, 21:04:26 GMT+0
Investigating - We've received reports of users not being able to send or receive messages on WhatsApp. This is an issue affecting all WhatsApp communications. The issue has been noted by Meta and they are actively working on it. For more information, please visit Meta's status page: https://metastatus.com/whatsapp-business-api We will continue to monitor the issue and take any actions necessary to mitigate the issue. Thank you for your understanding..

Jul 19, 22:04:42 GMT+0
Resolved - Meta has deployed a fix and this issue has been resolved. We can confirm that we are not experiencing issues anymore..

Duration: 1 day, 15 hours and 45 minutes

Affected Components: WhatsApp (360dialog)

Jul 15, 13:42:00 GMT+0
Resolved - This incident has been resolved on July 15th..

Jul 13, 21:57:02 GMT+0
Monitoring - We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message. The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477). This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible..

Duration: 1 day, 23 hours and 5 minutes

Affected Components: WhatsApp (360dialog)

Jul 13, 14:36:46 GMT+0
Monitoring - Meta has identified an issue with downloading some media for WhatsApp channels using on-premise solutions. You may read more on Meta's status page https://metastatus.com/whatsapp-business-api We are closely monitoring the situation to see if there's any precautions we should take, and will keep you updated..

Jul 15, 13:42:04 GMT+0
Resolved - Meta has announced that they fixed the issue on their end and downloading media should resume as normal..

Duration: 1 hour and 6 minutes

Affected Components: Web App, Website, Mobile App

Jul 12, 15:29:06 GMT+0
Investigating - We are experiencing a delay processing incoming messages on multiple channels. We have identified the issue on our end, and are working on a fix. You may notice some contact messages are slow to show up in Rasayel. All messages will be processed, no messages will be lost..

Jul 12, 16:07:16 GMT+0
Monitoring - We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay. Please refresh your page or reload your app if you are still experiencing slowness in receiving messages..

Jul 12, 16:35:35 GMT+0
Resolved - This incident has been resolved..

Duration: 56 minutes

Affected Components: WhatsApp (360dialog)

Jul 1, 12:15:23 GMT+0
Identified - We have been made aware of 360 Dialog Cloud hosted numbers. You may experience issues sending messages if your number is cloud hosted. You can check 360 Dialog's status here: https://status.360dialog.com/ We will bring an update once we know more..

Jul 1, 13:11:08 GMT+0
Resolved - 360 Dialog are reporting systems operational. If you are still experiencing issues let us know..

Duration: 46 minutes

Affected Components: Web App

May 10, 10:30:05 GMT+0
Identified - We are aware of an issue that affects sending messages on the app. You might see "something went wrong" when sending your messages. We're rolling out a fix right now, it should be resolved soon..

May 10, 10:45:28 GMT+0
Monitoring - The fix is out and we're now monitoring the status of the issue. The app should mostly behave normally now..

May 10, 11:16:02 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 39 minutes

Affected Components: WhatsApp (360dialog)

May 9, 12:56:39 GMT+0
Monitoring - We're receiving some reports of issues sending messages with 360dialog. This issue seems to be sporadic, with some messages failing, but the majority working. We're monitoring the situation and will work with 360dialog to ensure this is resolved..

May 9, 14:36:04 GMT+0
Resolved - This incident has been resolved..

Duration: 25 days, 4 hours and 29 minutes

Affected Components: WhatsApp (360dialog)

May 8, 10:19:41 GMT+0
Identified - The issue is affecting a very small portion of messages where the messages arrive as "Unsupported message type" We've isolated the issue to 360dialog's system, and escalated it to their Engineering team. We're currently waiting for feedback from their side..

Jul 3, 14:49:03 GMT+0
Resolved - This incident has been resolved..

Duration: 3 days and 18 hours

Affected Components: Web App, Mobile App

Dec 31, 04:00:00 GMT+0
Completed - Maintenance has now been completed.

Dec 31, 02:30:00 GMT+0
Identified - We will be performing necessary database maintenance between 02:30AM UTC and 04:30AM UTC. During this period, the Rasayel application will not be accessible. No data will be lost and any messages sent during this window will be persisted once the maintenance is finished. We apologize for any inconvenience caused..