Notice history

Feb 2023

Mar 2023

Apr 2023

Feb 2023

Mar 2023

Apr 2023

Feb 2023

Mar 2023

Apr 2023

Feb 2023

Mar 2023

Apr 2023

Feb 2023

Mar 2023

Apr 2023

Feb 2023

Mar 2023

Apr 2023

Resolved
May 04, 2023 at 1:53 PM
Resolved
May 04, 2023 at 1:53 PM
This incident has been resolved by 360 Dialog.
Investigating
May 02, 2023 at 4:15 PM
Investigating
May 02, 2023 at 4:15 PM
The investigation revealed that this happens when an end user sends a reaction to a Whatsapp message. we have escalated the issue and Meta is currently investigating it.
Identified
April 27, 2023 at 2:28 PM
Identified
April 27, 2023 at 2:28 PM
Dialog WABA have identified an issue for certain numbers that were moved to a newer version of the WhatsApp API and are currently investigating next steps.
Investigating
April 27, 2023 at 1:47 PM
Investigating
April 27, 2023 at 1:47 PM
We are seeing multiple reports of messages without any content being received on 360 Dialog channels.

This is unfortunately an issue on 360 Dialog's side, we are receiving messages without any content, we have escalated this issue to them and are awaiting a response.

This manifests itself in Rasayel as an empty message, as in the below picture.

We will update this incident as we learn more.

Resolved
April 25, 2023 at 8:23 PM
Resolved
April 25, 2023 at 8:23 PM
This incident has been resolved. We are continuing to monitor, if you see any issues with 360 Dialog don't hesitate to reach out.
Identified
April 25, 2023 at 3:39 PM
Identified
April 25, 2023 at 3:39 PM
We're receiving some reports of issues sending messages with 360 Dialog.

This issue seems to be sporadic, with some messages failing, but the majority working. We're monitoring the situation and will work with 360 Dialog to ensure this is resolved.

Resolved
April 11, 2023 at 11:37 AM
Resolved
April 11, 2023 at 11:37 AM
We are aware of an issue that is impacting our WhatsApp API and 360dialog Hub. 360 engineering team is currently investigating it and we'll update again as soon as possible.

Resolved
March 28, 2023 at 8:31 AM
Resolved
March 28, 2023 at 8:31 AM
360 Dialog have resolved the issue. Messages should send again.

If you experience any other issues don't hesitate to reach out!
Monitoring
March 28, 2023 at 8:26 AM
Monitoring
March 28, 2023 at 8:26 AM
It looks like messages are starting to work. We are monitoring the performance.
Identified
March 28, 2023 at 7:59 AM
Identified
March 28, 2023 at 7:59 AM
We are seeing elevated rates of messages failing being delivered via 360 Dialog.

This issue appears to be on 360 Dialog's side. You can monitor their status page here: https://status.360dialog.com/

We will update this once we know more.

Resolved
February 07, 2023 at 11:04 AM
Resolved
February 07, 2023 at 11:04 AM
360 Dialog appear to have resolved the issue.

Please reach out if you're noticing any further issues
Monitoring
February 07, 2023 at 11:01 AM
Monitoring
February 07, 2023 at 11:01 AM
360 Dialog are reporting systems back to normal, we are monitoring the system to verify this is indeed the case.
Investigating
February 07, 2023 at 10:56 AM
Investigating
February 07, 2023 at 10:56 AM
We are seeing higher than normal exception rates and timeouts when sending messages via WhatsApp provider 360 Dialog.

During this incident you might find it difficult or impossible to send messages.

We are reaching out to 360 Dialog to work with them to resolve this as quickly as possible.

We will update this status as soon as we know more.

Feb 2023 to Apr 2023

Rasayel - Notice history