Rasayel - Some disruptions to Cloud API messaging [360dialog] – Incident details

All systems operational

Some disruptions to Cloud API messaging [360dialog]

Resolved
Partial outage
Started over 1 year agoLasted about 7 hours

Affected

Website

Operational from 7:45 AM to 3:04 PM

Web App

Operational from 7:45 AM to 3:04 PM

Mobile App

Operational from 7:45 AM to 3:04 PM

WhatsApp (360dialog)

Partial outage from 7:45 AM to 3:04 PM

Facebook Messenger

Operational from 7:45 AM to 3:04 PM

WhatsApp (Cloud API)

Operational from 7:45 AM to 8:32 AM, Partial outage from 8:32 AM to 3:04 PM

Updates
  • Resolved
    UTC
    Resolved

    META has reported that this issue has now been resolved.

  • Update
    UTC
    Update

    The cause of the issue has been identified as a META issue and we’re awaiting their response.

    Meta has acknowledged this issue on their status page

  • Investigating
    UTC
    Investigating

    360dialog is currently experiencing a partial outage in its cloud API messaging service. This outage is specifically affecting the messaging service for incoming messages.

    For more information refer to their status page.