Rasayel - Meta outage affecting WhatsApp messaging delivery – Incident details

All systems operational

Meta outage affecting WhatsApp messaging delivery

Resolved
Partial outage
Started over 1 year agoLasted about 15 hours

Affected

Website

Operational from 6:34 PM to 9:45 AM

WhatsApp (360dialog)

Operational from 6:34 PM to 6:55 PM, Major outage from 6:55 PM to 7:30 PM, Partial outage from 7:30 PM to 8:58 PM, Operational from 8:58 PM to 9:45 AM

WhatsApp (Cloud API)

Operational from 6:34 PM to 6:55 PM, Major outage from 6:55 PM to 7:30 PM, Partial outage from 7:30 PM to 8:58 PM, Operational from 8:58 PM to 9:45 AM

Updates
  • Resolved
    UTC
    Resolved

    Meta have resolved their previous issues.

  • Update
    UTC
    Update

    Inbound and outbound messaging appears to be working again from our testing.

    Meta are still reporting issues on their status page, we are continuing to monitor.

  • Monitoring
    UTC
    Monitoring

    We are seeing improvements on sending an receiving messages.

    We are continuing to monitor Meta's status page https://metastatus.com/whatsapp-business-api

  • Update
    UTC
    Update

    Meta have reported they have engaged their engineering teams and are investigating the issue.

    The Meta status page is available here: https://metastatus.com/whatsapp-business-api

  • Investigating
    UTC
    Investigating

    We have been made aware of an issue at Meta that is affecting WhatsApp message delivery.

    This is a developing incident and we are monitoring the situation closely.

    As it stands Meta have not reported an issue but you can follow their status page here:

    https://metastatus.com/whatsapp-business-api